Our Services
At the heart of our business is IT Support, and this is reflected in how we deal with clients. Although we deliver infrastructure projects, sell IT equipment and software and act as consultants, we only work with our contract clients.
This way we know and understand the businesses we are working with and are not driven by selling the latest equipment.
Our support plans are based on the complexity of a client's IT setup. This is usually (but not always) dictated by the number of servers and workstations that a business operates.
| Service | ServerTeam lite |
ServerTeam 5 |
ServerTeam 15 |
ServerTeam 25 |
ServerTeam plus |
|---|---|---|---|---|---|
| Project discount | 5% | 15% | 20% | 25% | |
| Telephone support | Chargeable | Chargeable | Unlimited | Unlimited | Unlimited |
| Onsite hours per month | Chargeable | 3 | 5 | 8 | Unlimited |
| Onsite response | Next day | Same day | Same day | 4 hours | 2 hours |
| Vendor management | Chargeable | Chargeable |  |
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| Remote support of PCs | |
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| Extended support hours | Chargeable | Chargeable | Chargeable | |
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| Weekend support | Chargeable | Chargeable | |
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| 24x7 monitoring of key services | Chargeable | Chargeable | |
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| Disaster recovery planning | |
As a support plan client you will benefit from the following:
- Fast response times
- Fixed pricing, no nasty surprises
- All work guaranteed - if you're not happy you don't pay
- Professional, courteous service
- Knowledgeable, experienced personnel